MyDrivePermit

Common Questions from the Contact Us Page

Here are some of the most frequently asked questions (FAQs) we receive from our visitors and customers.

General Account and Profile

  • How do I redeem a Groupon voucher?
    • Visit the dedicated Groupon redemption page: MyDrivePermit.com/Groupon.
    • Avoid clicking “redeem voucher” on the Groupon website until you’ve completed the redemption process on MyDrivePermit.com. Failing to adhere to this sequence may necessitate additional steps if you need to cancel your Groupon purchase.
  • I’m having trouble saving changes to my profile.
    • Make sure you’re NOT using your email address as your display name for privacy reasons.
    • Leave password fields blank unless changing your password.
    • For further assistance, contact us with your email address and phone number.
  • What happens if I lose my certificate or entered incorrect student information?
    • We try to prevent errors with confirmation emails. There’s a $10 fee to replace a lost certificate or fix mistakes.
    • Log in to your account and place a $10 order for a duplicate certificate.

Course Enrollment and Completion

  • Why is my shopping cart showing an extra charge?
    • Clear any existing coupons and apply the correct code.
    • Double-check your cart for the right product and no duplicates.
  • I haven’t received order confirmation or course progress emails.
    • Check your spam folder.
    • Use a personal email address, as some school domains block our emails.
  • How long is the course, and can I get a downloadable certificate?
    • The 30-hour driver’s ed course is mandated by the California Department of Motor Vehicles (CA DMV).
    • CA DMV regulations require physical certificates printed on pink color paper called pink slips. We cannot provide downloadable certificates.
    • Upon completion, you’ll receive a physical certificate via USPS mail within 10 business days (including processing and shipping). Expedited shipping options are available on your account page.
  • What can cause a delay in receiving my certificate?
    • Missing date of birth or incorrect/incomplete address information can delay delivery. Your date of birth is printed on the certificate.

Account Management

  • Important Links for Registered Members:
    • My Account Dashboard: LINK
    • Edit My Profile: LINK
    • My Course Stats: Click the link, then “Expand All” to see completed quizzes. LINK
    • My Orders: LINK
    • Submit Feedback/Questions: LINK

Troubleshooting Tips

  • I’m having trouble logging in, accessing my course, or seeing unexpected messages.
    • Try clearing your browser cache or using a different web browser.

We hope this FAQ helps! If you have any further questions, don’t hesitate to contact us using the Contact Us Form or email ID contact@MyDrivePermit.com.

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Have Questions?

  1. Visit MyDrivePermit.com/questions/ for solutions to common inquiries.

  2. Redeeming Groupon? Instructions are available on the page MyDrivePermit.com/Groupon.